Contact Us
We are here to help. Whether you have a question about Lieu & Legacy, need assistance with your account, or want to discuss how our platform can serve your family or firm, reaching out is the first step to getting the answers you need.
Contact methods
General Questions
Questions about Lieu & Legacy, our features, how the platform works, partnership inquiries, or anything else not related to an existing account. We welcome questions from prospective users, current users, and professionals interested in learning more about what we do.
support@lieulegacy.comAccount Support
Help with your account, subscription management, billing questions, technical issues, accessing your family roadmap, family sharing setup, or any other account-specific matter. Our support team will work with you to resolve issues promptly.
support@lieulegacy.comResponse time expectations
We strive to respond to all inquiries within 24 hours on business days. Most messages receive a response sooner — often within a few hours during regular business hours. Messages sent on weekends or holidays are reviewed on the next business day. If you have not heard back within 48 hours, please follow up. We value every inquiry and work hard to ensure nothing falls through the cracks.
For urgent account issues, include “Urgent” in your email subject line. This helps us prioritize messages that require immediate attention. Please reserve urgent flags for genuine emergencies such as account access problems or time-sensitive billing issues.
Before contacting us
Many common questions are already answered in our resources. Checking these first may get you the information you need faster:
Browse our FAQ page
Answers to the most common questions about Lieu & Legacy, our platform, and how legacy organization works.
Visit FAQ →Read our guides and resources
Detailed guides on estate continuity planning, document organization, legacy letters, and more.
Browse Resources →Review our disclaimer and policies
Information about what Lieu & Legacy does and does not provide, privacy practices, and terms of service.
Read Disclaimer →Learn about our approach
Our mission, how the platform works, and the full list of features available to you.
About Us →Frequently asked questions
What is the best way to reach your team?
Email is the most reliable way to reach us. For general questions about Lieu & Legacy, features, or how the platform works, use support@lieulegacy.com. We monitor our inbox during business hours and strive to respond within 24 hours on weekdays.
Do you offer phone or live chat support?
Currently, we provide support primarily through email. This ensures that your questions are directed to the right team member and that we have a written record of your inquiry for accurate follow-up. For urgent account issues, include "Urgent" in your subject line and we will prioritize your message. We are evaluating additional support channels based on user demand.
How quickly can I expect a response?
Our standard response time is within 24 hours on business days. Most inquiries receive a response sooner — often within a few hours during regular business hours. Weekend and holiday messages are reviewed on the next business day. If you have not received a response within 48 hours, please follow up. We occasionally experience higher volume and want to ensure no message goes unanswered.
Can you help me with legal or financial questions about my estate?
No. Lieu & Legacy is a personal organization platform and we are not licensed attorneys, financial advisors, tax professionals, or any other licensed advisors. We cannot answer questions about legal documents, estate tax implications, trust structures, financial planning, or any other matter that requires professional expertise. For those questions, please consult a qualified professional in your jurisdiction. We can help you understand how our platform organizes information, but we cannot advise on the substance of your legal or financial decisions.
What information should I include in my initial email?
To help us serve you efficiently, please include: your name and whether you have an existing account, a clear description of your question or issue, which package or service you are interested in (if applicable), and any relevant context that will help us understand your situation. The more specific you can be, the faster we can provide a useful response.
How do I report a technical issue or bug?
Please send details to support@lieulegacy.com with a description of the issue you are experiencing, the steps to reproduce it (if applicable), your browser and operating system version, and any error messages you encountered. Screenshots are helpful when relevant. Our team will investigate and follow up with you.
Can I request a feature or suggest an improvement?
Absolutely. We welcome feature suggestions and feedback. Send your ideas to support@lieulegacy.com with a description of the feature you would like to see and how it would improve your experience. We review all user feedback and prioritize features based on user demand and alignment with our mission. While we cannot implement every suggestion, we genuinely value hearing what would make the platform more useful for your family.
Do you have a physical office or mailing address?
Lieu & Legacy operates as a distributed team, and we do not maintain a physical office for public visits. All communication is handled via email. We do not currently provide a mailing address for correspondence. If you need to send us legal documents or physical mail, please contact us first for instructions.
Related pages
Ready to create your legacy plan?
You do not need to wait. Start building your legacy record today, and reach out to us whenever you have questions along the way.
Please note: Lieu & Legacy does not provide legal, estate, financial, tax, medical, or professional advice. We cannot answer questions that require professional expertise. For those matters, please consult a qualified professional. Read our disclaimer.